Customer Support Help Center
FAQs for end-users buying and selling cryptocurrencies directly through Ramp Network.
117 articles
- What is Ramp Network?
- What cryptoassets does Ramp Network support?
- Which fiat currencies does Ramp Network support?
- Which countries and US states are unsupported for buying and selling crypto?
- How does a crypto wallet address work?
- What are the Worldcoin (WLD) selling limits?
- Contact Ramp Network support
- What is RAMP Network’s Swap Service and How Does It Work?
- Can I use Ramp Network for a business?
- Buy crypto through Ramp Network
- Choose the receiving wallet for your purchase
- Choose a payment method for your crypto purchase
- What fees are charged when buying crypto?
- Fees and exchange rates when buying crypto
- How long does it take to receive crypto, and how to check transaction status?
- Can I use someone else's card or bank account to buy crypto?
- What if I forgot or used the wrong reference number on my bank transfer?
- Why are my crypto purchases failing or getting rejected?
- Why didn’t I get a one-time password from my bank when buying crypto?
- Why haven’t I received my crypto after being charged?
- Check a refund for your crypto purchase
- Can I change or cancel a sale, and what if it fails?
- Where is my crypto purchase?
- Pay for crypto by bank transfer
- How can I check the status of my transaction?
- Can I change the wallet address after a crypto transfer?
- Why does it keep saying my card payment failed?
- Why did my card payment fail?
- Why can’t I add my card?
- Remove a saved payment method
- Why can't I pay, although my bank approves my transactions?
- How do I sell crypto through Ramp Network?
- Which cryptoassets and blockchains are supported for selling?
- Which payout methods can I use when selling crypto?
- What are RTP payments, and when can I use them?
- What fees and limits apply when I sell crypto?
- Why is my payout different from the quote?
- Can I use someone else's card or bank account to receive payouts?
- Why did my crypto sale fail?
- How long do crypto refunds take?
- How do I send crypto to pay for my sale?
- My payout has not arrived after selling crypto
- When will my crypto be refunded after a failed sale?
- How do I swap crypto through Ramp Network?
- Which swaps are available, and what do they cost?
- My crypto swap is pending, failed or missing
- What ID verification guidelines does Ramp Network follow?
- What PoA (Proof of Address) verification guidelines does Ramp Network follow?
- What SoF (Source of Funds) verification guidelines does Ramp Network follow?
- Why do I need to re-verify my identity?
- How long does KYC verification take?
- What are the KYC limits and requirements?
- Why am I being asked about the type of crypto wallet I’m using?
- What is the Travel Rule and how does it affect me?
- Why was my account locked?
- Why did my Proof of Address verification fail?
- What happens if I paid but couldn’t complete address verification? Will I be refunded?
- What is the Tax Identification Number (TaxID), and why do we need it?
- Verify your identity
- Fix an identity verification problem
- My verification is taking longer than expected
- Verify your address or replace a rejected document
- Understand verification requirements and transaction limits
- Provide your tax identification details
- Managing Your Wallet Securely
- How to view unsupported crypto in another wallet
- Ramp Network Earn
- Buying, Selling, and Swapping Crypto
- Supported Assets List - Ramp Network Wallet
- What happens to funds in my Ramp Wallet if my account is locked?
- What can I do in the Ramp Network app?
- Set up your wallet and understand your Everyday Account
- Protect your wallet and recover passkey access
- Top up your wallet in the Ramp Network app
- Buy crypto for an external wallet in the Ramp Network app
- Sell crypto or withdraw from your wallet in the Ramp Network app
- Swap crypto in the Ramp Network app
- Receive crypto in your Ramp Network Wallet
- Send, claim or cancel a payment link
- Use your username and manage contacts
- View your portfolio and understand your balances
- Add or remove a watched wallet in Portfolio
- Find missing crypto or a balance that has not updated
- Use Ramp Network Earn and redeem your funds
- Complete missions and claim Ramp Network Rewards
- Invite friends and track referral rewards
- Change app preferences and username privacy
- Sign in or find a missing verification code
- Close your Ramp Network account
- Terms of Service
- US Terms of Service
- Privacy Policy
- Terms and conditions of our surveys
- Written Notification of EFT errors
- How to avoid scams?
- Change the email address you use with Ramp Network
- Why didn't I receive an email with a verification code?
- Can I create a corporate account on Ramp Network?
- Consumer Protection and Support: Appointing a Trusted Contact Person
- Complaint Handling Process: A Complete Guide
- Ramp Network – 50% Fee Discount Offer Terms and Conditions (EU)
- Top Up Promotion - Terms and Conditions
- Proces rozpatrywania skarg: kompletny przewodnik
- Ochrona konsumentów i wsparcie: Wyznaczenie Zaufanej Osoby Kontaktowej