For help with your Ramp Network account or a transaction, open the Ramp Network Help Center and use Contact Us to create a support request. You can submit a request at any time.
Include:
The email address linked to your Ramp Network account.
Your transaction ID, if the issue concerns a transaction.
What happened and the exact message you see.
The app or website where you started, and any relevant device or browser details.
A screenshot if it helps, with unrelated personal information hidden.
Never include your recovery phrase, private keys, passwords, sign-in codes or full card details. Provide verification documents only through the secure process requested.
Phone support
You can call +1 888 702 5875. The line accepts voicemail and may not be answered live. Leave your name, account email and a short description of the issue. Support follows up by email.
A support ticket is the recommended route for a written record of the issue and replies. Response times depend on the request.
Make a formal complaint
If you want to make a formal complaint, follow the Complaint Handling Process: A Complete Guide. It explains the complaint routes and the process that applies to your case.