If your document was rejected, read the reason shown before trying again. Correct the problem and resubmit only when the verification screen offers that option.
Check that:
You chose a document accepted for your location.
The document is current, shows your details clearly and meets the stated expiry requirement.
You included every edge and both sides where requested.
The photo is in color and is not a screenshot.
Your face and document are well lit, without glare or obstructions.
If your phone cannot capture or upload the image, allow camera access for the browser or app you are using. Try an updated browser or another device if the problem continues. Follow any on-screen link for continuing verification on another device.
If you see Verification unsuccessful and no option to retry, or the same error continues, Contact Ramp Network support. Include the exact message and your device/browser details. Do not keep submitting the same rejected image.