I have not paid yet
Do not complete the payment if you want to change the amount, asset or receiving wallet. Let the unpaid purchase expire, then start a new purchase with the correct details.
Check your banking app first if you are unsure whether a card payment or bank transfer was authorized. Frequently creating and abandoning purchases may lead to temporary restrictions.
I have already paid
A paid purchase cannot simply be edited into a different purchase. Contact Ramp Network support promptly if you made a mistake, but do not assume support can cancel it or change its destination.
Once crypto has been sent on the blockchain, Ramp Network cannot reverse the transfer. Closing the browser, deleting an email or starting another purchase does not stop it.
I selected the wrong wallet address
If you have not paid, start again with the correct destination. For purchases started in a partner app, the address may be supplied automatically from the wallet you selected there. Check that selection before paying; you do not need to enter the address again when it is already provided.
If crypto has already been sent to the wrong address, Ramp Network cannot change the address, reverse the transfer or refund the completed purchase. If the destination belongs to a wallet service or exchange, contact that provider to ask whether it can help. Recovery is not guaranteed.
What if I suspect a scam?
Stop making further payments and contact Ramp Network support and your local authorities. Do not pay anyone who promises to reverse a blockchain transfer or recover funds for an upfront fee.