Ramp Network

Help with buying, selling and swapping crypto, using the Ramp Network app, managing your account and staying safe.

Customer Help Center V2

Learn how to buy crypto, choose a payment method and track your purchase.

Buy crypto

Buy crypto through Ramp Network

Choose the receiving wallet for your purchase

Start a crypto purchase and choose the wallet where you want to receive it.

Make a purchase

Choose a payment method for your crypto purchase

Pay for crypto by bank transfer

Fees and exchange rates when buying crypto

Why can’t I add my card?

Why did my card payment fail?

Explore payment options, understand fees and troubleshoot card payments.

Payment methods & fees

Where is my crypto purchase?

Can I change or cancel my crypto purchase?

Check a refund for your crypto purchase

Track a delayed purchase and understand cancellations and refunds.

Delays, cancellations & refunds

Learn how to sell crypto, send your funds and receive your payout.

Sell crypto

How do I sell crypto through Ramp Network?

Which crypto and networks can I sell?

How do I send crypto to pay for my sale?

Choose supported crypto and send it to complete your sale.

Start a sale

Which payout methods can I use when selling crypto?

What fees and limits apply when I sell crypto?

Why is my payout different from the quote?

Explore payout options and understand selling fees, limits and quotes.

Payout methods, fees & limits

My payout has not arrived after selling crypto

Can I change or cancel a sale, and what if it fails?

When will my crypto be refunded after a failed sale?

Find help with delayed payouts, failed sales, cancellations and crypto refunds.

How do I swap crypto through Ramp Network?

Which swaps are available, and what do they cost?

My crypto swap is pending, failed or missing

Learn how to exchange cryptoassets and resolve problems with a swap.

Swap crypto

Set up your wallet and explore payments, portfolio tools and rewards in the Ramp Network app.

Ramp Network app

What can I do in the Ramp Network app?

Set up your wallet and understand your Everyday Account

Protect your wallet and recover passkey access

Get started with your wallet, protect access and understand recovery options.

Set up & secure your wallet

Top up your wallet in the Ramp Network app

Buy crypto for an external wallet in the Ramp Network app

Sell crypto or withdraw from your wallet in the Ramp Network app

Swap crypto in the Ramp Network app

Add funds, buy and sell crypto, or swap assets in the Ramp Network app.

Buy, sell & swap

Send crypto from your Ramp Network Wallet

Receive crypto in your Ramp Network Wallet

Send, claim or cancel a payment link

Use your username and manage contacts

Transfer crypto, use payment links and manage your username and contacts.

Send & receive

View your portfolio and understand your balances

Add or remove a watched wallet in Portfolio

Find missing crypto or a balance that has not updated

Understand portfolio charts and year-to-date profit or loss

See what makes up your portfolio

View wallet activity and transaction details

Explore your holdings, track performance and review wallet activity.

Portfolio, balances & activity

Read notifications in the Ramp Network app

Change app preferences and username privacy

Manage app preferences, username privacy and notifications.

Settings & notifications

Set and manage crypto price alerts

Create and manage alerts for crypto price changes.

Price alerts

Use Ramp Network Earn and redeem your funds

Complete missions and claim Ramp Network Rewards

Invite friends and track referral rewards

Learn about Earn, complete reward missions and invite friends.

Earn, rewards & referrals

Manage your account, find transaction records and complete verification checks.

Your account & verification

Sign in or find a missing verification code

Change the email address you use with Ramp Network

Close your Ramp Network account

Remove a saved payment method

Can I use Ramp Network for a business?

Request access to or deletion of your personal data

Find out what happens if Ramp Network recognizes a new account as a duplicate of one you already have, and what you can do next.

Why does the app say “It seems we’ve met before”? (Duplicate accounts)

Get help signing in, updating account details and managing your personal data.

Sign-in & account changes

Find your transaction history and download a spreadsheet

Find your transactions and download your records.

Transaction history & downloads

Verify your identity

Fix an identity verification problem

My verification is taking longer than expected

Verify your address or replace a rejected document

Verify your identity and address, and resolve document or verification issues.

Identity & address checks

Understand verification requirements and transaction limits

Provide your wallet details for a transaction

Verify that a wallet belongs to you

Verify the source of your funds or wealth

Provide your tax identification details

Complete the UK crypto risk checks

Understand requests for wallet information, source of funds, tax details and other checks.

Additional verification

Protect yourself from scams, contact support and understand your consumer protections.

Safety & support

Recognize a scam before you send money

I think I have been scammed

My account is locked

What happens to funds in my Ramp Wallet if my account is locked?

Recognize scams and get help with suspected fraud or a locked account.

Scams & account security

Contact Ramp Network support

Find out how to contact Ramp Network support.

Contact support

Complaint Handling Process: A Complete Guide

Proces rozpatrywania skarg: kompletny przewodnik

Consumer Protection and Support: Appointing a Trusted Contact Person

Ochrona konsumentów i wsparcie: Wyznaczenie Zaufanej Osoby Kontaktowej

Written Notification of EFT errors

Learn how to make a complaint, appoint a trusted contact or report an electronic transfer error.

Complaints & consumer protection

Read the terms, policies and risk information that apply to Ramp Network services.

Legal & policies

Terms of Service

US Terms of Service

Privacy Policy

Read our Terms of Service and learn how we handle personal data.

Terms & privacy

Ramp Network and regulations

Crypto and investing basics

Risk warning

Crypto investing risk awareness

Category-specific cryptoasset risks

Stablecoin Risk Summary

Learn about regulation and the risks associated with cryptoassets.

Regulation & crypto risks

Rewards Terms and Conditions (EU)

Rewards Terms and Conditions (US)

Rewards Terms and Conditions (UK)

Referral Program Terms and Conditions (EU)

Referral Program Terms and Conditions (US)

Referral Program Terms and Conditions (UK)

Read the regional terms for rewards and referral programs.

Rewards & referral terms

Ramp Network – 50% Fee Discount Offer Terms and Conditions (EU)

Top Up Promotion - Terms and Conditions

Terms and conditions of our surveys

Effective date: 27 October 2026. Version 1. Last updated: 27 October 2026.

Promotional Code Terms and Conditions

Ramp Network App Offer - Terms and Conditions (EU)

Find the terms for promotional offers, discount codes and surveys.

Promotion & survey terms

All financial promotions are presented by Ramp Swaps Ltd

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Create your account and invite the first people to your workspace.

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