In case of EFT Errors, please contact our Support Team and include the following relevant information:
your name, and email address; and
the details of your claim;
and, where appropriate or required by us:address, and/or
telephone number; and/or
the transaction reference number; and/or
the bank account number
any documents or other evidence you wish to rely on as proof; and/or
your request.
Making an inquiry is generally not subject to these requirements, but our ability to answer inquiries may be dependent on your providing us with additional relevant information and/or data.
You can only make complaints on behalf of yourself and not on behalf of other customers, unless the circumstances require it.
For the applicable claim-handling process, read the US Terms of Service.