Open your purchase in Transaction history to see which stage is still in progress. A payment leaving your bank does not necessarily mean crypto has been sent.
These instructions apply to buying crypto through Ramp Network. A payout after selling crypto is a different transaction.
Find your purchase
Sign in to the Ramp Network account used for the purchase at Ramp Network.
Open your profile and select Transaction history.
Select the purchase and read its latest status.
Complete any action requested on the transaction page.
You can also open the transaction link in your Ramp Network email. Search the inbox and spam folder used for the purchase for âpurchaseâ and the asset name. A missing email alone does not mean the purchase failed.
My bank shows a payment, but I have no crypto
Check whether your bank shows a pending authorization or a completed payment. A pending card authorization can reserve money without a completed charge.
For a bank transfer, confirm that you sent the exact amount and reference to the account shown for this purchase. Do not send a second payment because the first one is pending.
If your bank confirms a completed payment but Ramp Network has no matching purchase or payment update, contact support with the transaction ID and a PDF bank confirmation showing your name, date and amount.
How long can payment processing take?
Published estimates vary by method:
Cards, Apple Pay and Google Pay: usually within 5 minutes.
Pix: around 2 minutes.
Easy Bank Transfer: around 2 minutes for GBP or 10â20 minutes for EUR.
Manual EUR bank transfer: around 10 minutes with SEPA Instant, or up to 3 business days with standard SEPA; some German-bank transfers may take 6â8 business days.
These are estimates for payment processing, not guarantees of crypto delivery. Bank schedules, weekends, holidays, verification, technical issues and blockchain confirmation may add time. Use a transaction-specific estimate when one is shown. No general PayPal delivery estimate is established here.
What does the verification or review status mean?
Verification required: Complete the requested verification.
Verification in progress: Your submitted information is being checked.
Transaction under review: Ramp Network is carrying out additional checks. Read the instructions and estimate shown for your transaction.
Final checks in progress: Final checks have not finished yet.
Check your email for requests for more information. A review is not the same as a failed purchase or an approved refund. Completing verification does not guarantee immediate approval or delivery.
Crypto was sent, but I cannot see it in my wallet
Check Destination and Network in the transaction details. Open the blockchain transaction link under Details when available.
If the transfer is still awaiting blockchain confirmation, network congestion can delay it. If it is confirmed to the correct address but not visible in an external wallet or exchange, contact that provider with the transaction hash. Check the correct asset and network in the receiving wallet.
I never returned to the confirmation screen
Check Transaction history before trying another payment. A closed window or interrupted redirect does not prove payment failure. If an authentication window is blocked, allow it for the genuine checkout page or try a supported browser after checking the original transaction.
When should I contact support?
Contact Ramp Network support if the displayed estimate has passed, you cannot complete a requested action, or the status does not explain the next step. Include the transaction ID, payment method and message shown. Never send your banking password, card security code, recovery phrase or private key.